The Qualified Customer Xperience Professional (QCXP) Certification andthe "Xperience Factor" Workshop

Front-line service providers attend a 4-hour workshop where they will:

• Determine the benefits of providing memorable experiences.

• Explore the concept of your company's brand.

• Differentiate between providing service and Creating Xperiences (CX).

• Explore the behaviors that support the shift to Customer Xperiences (CXs).

• Complete the Customer Xperience Self-Assessment.

• Practice Customer Xperience skills.

• Review available resources and how to use them.

• Experience the game show review.

• Establish a 30-day goal for which participants are held accountable.

• Once the participant has reported to X Factor Institute what he/she has done to achieve the established goal, their QCXP (Qualified Customer Xperience Professional) designation is earned and lapel pin issued.